InsurTech

Registration opens

Opening remarks from the chairperson

Ron Arnold

Managing Director and Founder
11eight

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Ron Arnold

Managing Director and Founder
11eight

Founder of 11eight, Ron helps Corporates think differently and very practically about their strategy. He helps them bring the outside world in and get better at innovation and helps early stage businesses crash through the many challenges they can have working with Corporates. Ron brings a diverse skill set developed across 25+ years in C-suite & executive roles at Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of Board roles including Stone & Chalk. Most recently in Corporate life he established and was the Managing Partner of Firemark Ventures and led the establishment of the Gradient Institute, a not for profit providing critical thought leadership on the ethical use of AI.

Welcome remarks from the event partner

Daniel Lukich

Sales & Strategic Relationship Manager
AAMC

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Daniel Lukich

Sales & Strategic Relationship Manager
AAMC

Daniel is a seasoned insurance professional with over 35 years’ involvement within the Australian insurance industry. Daniel’s experience includes senior and executive roles within general claims and motor assessing for both major underwriters and specialist TPA’s, establishing and administering national repairer and supplier networks and successfully introducing a leading digital claims platform into the Australian market. Daniel is currently working in a leadership role with AAMC, the largest provider of specialist accident management services to the Australian motor insurance sector, helping to ensure the services the business provides continues to evolve and align with the changing requirements of their expansive customer base.

PANEL: Climate change – assessing risk mitigation and resilience

Climate change is at the forefront of the insurance industry today, impacting the availability and affordability of products and solutions. How can insurance companies assess and advocate climate risk mitigation and resilience to better prepare for future events?

• Understanding the science and predictability of climate change to assess its implications for the market  
• Identifying emerging methodologies and tools to adopt risk modelling 
• Examples of leveraging insurtech, such as artificial intelligence and software as a service (SaaS), to assess risk and support claims management  

Panellists

Sema Whittle

General Manager, Corporate Governance and Sustainability
Allianz

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Sema Whittle

General Manager, Corporate Governance and Sustainability
Allianz

Sema Whittle is the general manager responsible for Corporate Governance and Sustainability at Allianz Australia. She is passionate about organisations that lead with purpose, for the benefit of all stakeholders. Sema leads change by helping Allianz Australia and its customers transition towards net zero, supporting customers experiencing vulnerability and strengthening organisational conduct. Sema is also Chair of KU Children’s Services and co-author of two novels that inspire girls to be brave.

Brian Maruncic

Head of Climate ANZ
AXA XL

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Brian Maruncic

Head of Climate ANZ
AXA XL

Ben Qin

Head of Australia and North Asia
Descartes Underwriting

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Ben Qin

Head of Australia and North Asia
Descartes Underwriting

Session details to be announced shortly

Morning tea and refreshments break

CASE STUDY: Integrating embedded insurance to create a personalised experience

With the rise of mobile technology and improved data analysis, insurance companies are offering embedded products to enable industry collaborations and deliver a seamless customer experience. Hear how QBE integrated embedded insurance to expand their distribution channels.

• How embedded insurance improves the customer experience
• Creating a streamlined purchasing experience with embedded insurance
• Enhancing relationships with customers and collaborating with suppliers

Lynn Thompson

Global Head of Strategy & Partnerships, QBE Ventures
QBE

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Lynn Thompson

Global Head of Strategy & Partnerships, QBE Ventures
QBE

PANEL: Driving innovation to gain a competitive advantage

Digital transformation has moved from being a competitive advantage to a core necessity. How can insurance companies drive innovation and collaborate with insurtechs? In this session, hear how industry leaders are moving beyond basic operational transformation to create customer-centric, value-adding product development and management. 

• Balancing competing priorities of meeting customer demand, regulatory reform, and the need to innovate 
• Examples of enhancing pricing, claims management, and underwriting agility to increase customer satisfaction  
• Harnessing the value of emerging technologies in AI, analytics, microservices, and cloud solutions 
• Overcoming challenges in implementing tech with legacy systems, and creating a culture of innovation and new ways of working 

Panellists

Sofia Lemaitre

Head of Insurance Innovation
Flip Insurance

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Sofia Lemaitre

Head of Insurance Innovation
Flip Insurance

Peta-Lee Benson

General Manager Digitisation
icare

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Peta-Lee Benson

General Manager Digitisation
icare

Chris Carydias

Founder and Managing Director
Lexicon an Endava Company

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Chris Carydias

Founder and Managing Director
Lexicon an Endava Company

Christopher Carydias, Founder and Managing Director of Lexicon, an Endava company, has over 23 years of experience in the Technology industry, holding various roles across software engineering, senior management, and advisory positions in several startups. In 2016, Chris founded Lexicon, a multi-award winning Australian-based technology consulting, design, and engineering firm. Within 6 years, Lexicon grew rapidly to over 150 people, helping Financial Services and Insurance businesses build new digital solutions and accelerate digital transformation programs across enterprise systems, products and IoT. In 2022, Lexicon was acquired by Endava, a global technology services provider, and today Chris holds an Australian leadership position in the business.

Shilpa Strong

Chief Executive Officer
Tokio Marine Management Australasia

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Shilpa Strong

Chief Executive Officer
Tokio Marine Management Australasia

Shilpa S. Strong is an accomplished C-Suite Executive who combines visionary leadership with execution to successfully grow businesses. In the past 12 months, as chief executive officer for Tokio Marine Australasia, she has rebuilt the company starting with talent and culture, establishing a new leadership team, and implementing transparency, new tools, and methods. Her 22+ years of insurance and reinsurance cross-functional expertise in strategy development, assessments of businesses, new markets and new products, financial planning, large scale transformations, intelligent automation and robotics speaks to her passion for growth and change. Shilpa has worked for AIG, Swiss Re, Munich Re, and Quanta Capital. She has lived and worked in India, Switzerland, Canada, USA and Australia.

Networking lunch

TECH TALK by Alteryx

Session to be announced shortly

CASE STUDY: Creating smarter risk management strategies using data

Leveraging data analytics can create a more seamless process for collecting, determining and sharing data for risk management. In this session, hear how a top insurance company uses analytics to minimise risk and support teams in making informed decisions.   

• How artificial intelligence provides predictive analytics to develop risk profiles 
• How teams can efficiently review and share data across the process workflow 
• Overcoming challenges in system integration and identifying opportunities for collaboration 

Afternoon tea and refreshments break

CASE STUDY: Leveraging mobile applications for a seamless customer experience

Customers are seeking greater flexibility, personalised recommendations, and instant customer support when purchasing insurance products. Mobile applications can offer a unique distribution channel, catering to the tech-savvy customer. In this session, Tiina will share how Freely transforms the customer experience through leveraging mobile applications to create a personalised, efficient experience.  

• How mobile applications can increase efficiency throughout the insurance process  
• Examples of value-added services integrated within mobile applications  
• Key app features that create a personalised user experience 

Tiina Carpenter

Head of Operations
Freely

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Tiina Carpenter

Head of Operations
Freely

Tiina is three years into her role as the Head of Operations for Freely – a digital travel insurance scale-up based in Australia. Prior to Freely, Tiina built her career in the insurance industry, holding operational and consulting roles in more than 10 multinational multi-line insurers across Europe, Australia, and Asia.

Tiina is passionate about continuously improving customer and employee experiences within organisations. She is dedicated to using fact-based insights, logical and intuitive problem-solving techniques, combined with delivery capabilities to drive changes.

Outside of work, Tiina is dreaming of finding balance between family life and playing her favourite sport – beach volleyball.

PANEL: Navigating regulatory challenges in a complex market

The insurance industry continues to face regulatory reform, with the focus ranging from design and distribution obligations to greenwashing, and more changes are expected in the coming year. In this session, industry leaders will discuss how companies can comply with changing regulations while capturing growth opportunities. 

• What are the potential repercussions of upcoming regulatory updates on the growth and innovation of insurance companies? 
• Data privacy and cybersecurity – strategies to mitigate data breaches  
• Addressing potential issues associated with the implementation of the government’s Design and Distribution Obligations, including Target Market Determinations 
• Navigating increased consumer and regulator focus on greenwashing 

Panellists

Alison Cameron

Head of Governance, Risk & Compliance
Youi

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Alison Cameron

Head of Governance, Risk & Compliance
Youi

Alison Cameron is the Head of Governance, Risk and Compliance for Youi Insurance. She is a passionate advocate for financial literacy within the community and social justice.  Having recently won the ANZIIF 2022 Making a Difference Award for her work on the Indigenous Financial Framework.  

Her philosophy is to be inclusive, and community focused on everything she does in insurance. Specially focusing on making insurance accessible, affordable, and relevant to all communities. Alison specializes in Governance, Risk and Compliance innovation and has been instrumental in her regulatory work across Government and large insurance corporations. She is Board Director for Basketball Australia and Chair of the Women’s National Basketball League Commission. In her free time Alison is lead singer in two rock bands.

Rebecca Lyon

Senior Corporate Counsel & Assistant Company Secretary
nib

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Rebecca Lyon

Senior Corporate Counsel & Assistant Company Secretary
nib

Jaydon Burke-Douglas

General Counsel & Head of Operations
Prorisk

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Jaydon Burke-Douglas

General Counsel & Head of Operations
Prorisk

Jaydon Burke-Douglas joined ProRisk in April 2019 and is currently employed as Head of Operations & General Counsel. He has spearheaded ProRisk’s transformation over the last 4 years into becoming one of Australia’s leading, technology enabled underwriting agencies. Jaydon has re-written every product from the ground up and redesigned ProRisk’s rating model for platform delivery. He is a qualified solicitor, member of the Law Society of New South Wales, is admitted to practice law in the High Court of Australia, Supreme Court of New South Wales and holds an unrestricted Practicing Certificate. He is an insurance professional with over 15 years experience in the insurance industry. He has a wealth of knowledge from his experience in claims management, product design, underwriting and legal roles at some of Australia’s largest insurers. His most recent role was as General Counsel & Company Secretary for the DUAL Asia Pacific Group entities. He has a passion for helping policyholders and brokers navigate the complex world of insurance by simplifying processes, demystifying the bureaucracy of the decision making processes and making insurance products easier to understand. Jaydon is a member of the Australian Insurance Law Association, The Australian Professional Indemnity Group and an Associate of the Australian Institute of Company Directors.

Event concludes