11 May 2023, THE FULLERTON HOTEL SYDNEY
Managing Director and Founder
11eight
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very practically about their strategy. He helps them bring the outside world in and get better at innovation and helps early stage businesses crash through the many challenges they can have working with Corporates. Ron brings a diverse skill set developed across 25+ years in C-suite & executive roles at Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of Board roles including Stone & Chalk. Most recently in Corporate life he established and was the Managing Partner of Firemark Ventures and led the establishment of the Gradient Institute, a not for profit providing critical thought leadership on the ethical use of AI.
Regional Manager
Thales CPL
Regional Manager
Thales CPL
Sai is an experienced senior IT executive with over 20 years of business and technology expertise. He is highly motivated to create business value for customers through the effective use of technology. Sai holds a strong conviction that technology should be used to bring about positive change and enhance customer experiences. Sai holds the position of Regional Manager for Identity & Access Management at Thales.
Climate change is at the forefront of the insurance industry today, impacting the availability and affordability of products and solutions. How can insurance companies assess and advocate climate risk mitigation and resilience to better prepare for future events?
Managing Director and Founder
11eight
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very practically about their strategy. He helps them bring the outside world in and get better at innovation and helps early stage businesses crash through the many challenges they can have working with Corporates. Ron brings a diverse skill set developed across 25+ years in C-suite & executive roles at Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of Board roles including Stone & Chalk. Most recently in Corporate life he established and was the Managing Partner of Firemark Ventures and led the establishment of the Gradient Institute, a not for profit providing critical thought leadership on the ethical use of AI.
Head of Climate ANZ
AXA XL
Head of Climate ANZ
AXA XL
Joining AXA XL in 2022, Brian Maruncic leads the climate business for Australia and New Zealand. Brian is responsible for driving growth and relationships across the Australia and New Zealand markets, promoting climate offerings in the form of Parametric and Derivative insurance products with key broking partners.
Executive Manager – Pricing & Engineering
IAG
Executive Manager – Pricing & Engineering
IAG
Philip is a civil engineer with professional experience in academia, engineering consultancy and the financial services as well as having founded a startup. He currently leads a multi-disciplinary team with expertise in actuarial sciences, engineering, DevOps, GIS and catastrophe modelling to develop the technology for delivering peril pricing engines. These engines are also leveraged for our market-leading climate change work and guides reinsurance requirements for IAG. Prior to this, Philip worked in floodplain risk management carrying out flood hazard modelling and authoring reports including public flood studies, dam break assessments and levee design assessments. Philip is well versed in disseminating technical information to a variety of stakeholders ranging from government organisations to members of the community and has authored a number of peer-reviewed publications in the field of hydrodynamic modelling.
General Manager, Corporate Governance and Sustainability
Allianz
General Manager, Corporate Governance and Sustainability
Allianz
Sema Whittle is the general manager responsible for Corporate Governance and Sustainability at Allianz Australia. She is passionate about organisations that lead with purpose, for the benefit of all stakeholders. Sema leads change by helping Allianz Australia and its customers transition towards net zero, supporting customers experiencing vulnerability and strengthening organisational conduct. Sema is also Chair of KU Children’s Services and co-author of two novels that inspire girls to be brave.
In today’s fast-paced digital world, insurance companies cannot afford to overlook the importance of providing a secure and seamless customer experience. It’s not only about retaining customers, but also about building a rock-solid reputation that stands the test of time. That’s why insurance companies must focus on delivering a frictionless yet secure and compliant digital experience that prioritises customer protection and privacy. Join our session to learn how insurance companies can create a positive customer experience that strengthens their competitive edge and enhances customer satisfaction and loyalty.
APAC Solution Engineering Manager
Thales CPL
APAC Solution Engineering Manager
Thales CPL
Mohammad (Mo) Shahbeikian, a solution engineering lead at Thales, has over 20 years of experience in the Technology industry. As a seasoned Solution Architect with a focus on Identity and Access Management (IAM), Mo brings extensive expertise in assisting organisations in selecting the best IAM solutions. With a deep understanding of IAM technologies, industry standards, and best practices, Mo leverages their technical acumen and strategic mindset to design and implement robust IAM solutions that enable organisations to manage user access effectively and protect sensitive data. Mo’s experience in evaluating solutions, conducting assessments, and designing IAM architectures make him a trusted advisor in helping organizations optimise their IAM strategies for enhanced security and streamlined operations.”
As the global leader in data security, Thales helps the most trusted brands and organizations around the world protect their most sensitive data and software, secure the cloud, provide seamless digital experiences, and achieve compliance through our industry-leading data encryption, identity and access management, and software licensing solutions. Thales Cloud Protection & Licensing (CPL) is part of Thales Group.
Contact details:
Thales
With the rise of mobile technology and improved data analysis, insurance companies are offering embedded products to enable industry collaborations and deliver a seamless customer experience. Hear how QBE integrated embedded insurance to expand their distribution channels.
Global Head of Strategy & Partnerships, QBE Ventures
QBE
Global Head of Strategy & Partnerships, QBE Ventures
QBE
Lynn Thompson is the Global Head of Strategy and Partnerships of QBE Ventures, who invest in and
work alongside early stage and tech companies with the potential to transform insurance.
Lynn has led and been involved in the build of new insurtech products and solutions centred around
alternative data, new partnerships, Computer Vision and Machine Learning. Before joining QBE
Ventures Lynn worked in a data start up and set up IAG’s Firemark AI hub in Singapore.
Lynn is passionate about investing in strategic partnerships to bring innovative solutions to global
problems faced by insurers, customers and business partners.
Digital transformation has moved from being a competitive advantage to a core necessity. How can insurance companies drive innovation and collaborate with insurtechs? In this session, hear how industry leaders are moving beyond basic operational transformation to create customer-centric, value-adding product development and management.
Partner
Lexicon, an Endava company
Partner
Lexicon, an Endava company
Shelley Beeston is a Partner at Lexicon, an Endava company, with over 23 years of experience across a variety of industries including Insurance, Banking, Telecommunications, HealthTech and Sustainability. Having held a number of roles within strategy, design, transformation, entrepreneurship, and senior management, Shelley is a seasoned expert in strategy and innovation with a passion to help businesses and individuals achieve their full potential. With a wealth of expertise, multi-industry knowledge, and experience from having launched her own start up product, Shelley has transformed a number of businesses’ service offerings and ways of working, focusing on delivering innovative solutions that drive growth and positive change.
Chief Transformation and Operations Officer
Tokio Marine Management Australasia
Chief Transformation and Operations Officer
Tokio Marine Management Australasia
Karen brings over 20 years’ of Transformation, Operations, Risk and Customer Experience across multinational and large domestic organisations. Karen has worked across several financial services firms such as AMP, ANZ, ING and Zurich.
Karen joins us from AMP where she was the General Manager of Customer Experience and Resolution, and First Line Risk across Australia. This involved enhancing processes and controls through digitisation and technology whilst also uplifting the customer experience and resolution, including managing the regulator relationships. Prior to AMP Karen held several senior roles at ANZ Wealth servicing the Insurance, Superannuation, Asset Management, Advice and Share Investing businesses. In these roles she was responsible for operations, transformation, automation, customer resolution and customer experience, whilst also playing a key leadership role in divesting the businesses to Zurich and Insignia [IOOF].
Karen holds a Bachelor Commerce degree from Bond University and is a member of the Certified Practising Accountant Association, Australia. Karen is also a qualified Financial Planner, a fellow of the Australian Institute of Project Management and a Graduate of the Australian Institute of Company Directors.
Head of Insurance
Amfin
Head of Insurance
Amfin
Highly experienced, diversified financial services executive with a deep understanding of Insurance/Reinsurance and Risk Management. Offers more than 20 years’ insurance broking, underwriting, risk and compliance management experience across a variety of strategic leadership functions, both within the Australian and international markets.
Previously held the positions of Country Head for Swiss Re Corporate Solutions and General Representative and Country Head for Lloyd’s of London in South Africa, where she was responsible for the overall management and strategic direction of the companies. She served as a board member for both entities and has served as a board committee member for the Reinsurance Council Association.
Nathasha has a passion for building start-up businesses and high-performing teams with a strong focus on innovation and creativity in strategically analysing clients’ needs to effectively design and maximise risk tolerance including blended structures and alternative risk transfer solutions.
Head of Insurance Innovation
Flip Insurance
Head of Insurance Innovation
Flip Insurance
Sofia is Head of Insurance Innovation at Flip Insurance. With 10 years’ experience in the life insurance industry and background in both business analysis and product management, Sofia understands the challenges facing the industry and is passionate about driving the innovative solutions required to address them. Sofia’s goals at Flip Insurance are driving customer value, innovative distribution and sustainable growth while working within a highly regulated environment. In 2021, Flip launched Australia’s first on-demand, accidental injury insurance that is 100% digital.
Before joining Flip in 2021, Sofia worked in CommInsure and AIA, where she participated in the development of new and updated retail life products, from concept to market. Prior to working in life insurance, Sofia had a long career as a business analyst, delivering technology projects in health, education, and financial services.
Many professionals have hailed 2023 to be the year of innovation across the insurance industry. However, as new market, economic and regulatory pressures surface, it has been challenging to maintain momentum sparked through Covid to improve data and analytics maturity across the enterprise. In this presentation, Heidi will share practical examples of how organisations can advance their analytics journey during these turbulent times, with case studies from Alteryx global insurance customers.
ANZ Managing Director
Alteryx
ANZ Managing Director
Alteryx
Heidi Badgery is the Managing Director of Alteryx in ANZ, and is responsible for company
strategy, business activities and operations in the region. Under Heidi’s leadership and
extensive experience in enterprise software business development , as well as passion for customer centric technology, Heidi is zealous to accelerate Alteryx’s growth strategy and empower more organizations to use their data to make decisions at pace and scale, to achieve business outcomes. With more than 20 years’ experience in the IT industry, Heidi has worked in the United States and across Asia Pacific, building businesses and accelerating organizational performance in software, SaaS and consulting services. Prior to joining Alteryx, Heidi led Adobe’s Professional Services Go To Market team across Asia Pacific, with a focus on ensuring Adobe’s customers realize their digital ambition and achieve measurable business outcomes through their digital transformation. Heidi has also spent 13 years with Symantec, leading the Company’s global accounts, the Norton business in Greater China and developing new strategic services offerings for the global business. Leaving Symantec, Heidi worked with CEB then Gartner to create and deliver strategic service offerings focused on areas of leadership and driving
organizational performance.
Alteryx (NYSE: AYX) powers analytics for all by providing our leading Analytics Automation Platform. Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases. More than 8,000 customers globally rely on Alteryx to deliver high-impact business outcomes. To learn more, visit www.alteryx.com.
Contact details:
https://www.alteryx.com/contact-us
Outside Australia (+61) 2 8324 1334 / Toll Free (within Australia) 1800 984 598
Through Josh’s insurtech and fintech start up journey, it has become evident that there is a gap in the industry on businesses that are incredibly customer data rich, with access to unlimited enriched data, that lack the nimble and fast-moving pace of a tech-based start-up. This impacts their data mining capabilities and the vision that they have to make the necessary changes to their business and processes to catch up to today’s tech leaders. Hear how data lakes can improve the customer experience and grow the business, while minimising risks within compliance and privacy laws.
Co-Founder
Qikio Insurance
Co-Founder
Qikio Insurance
Josh Payne is the Co-CEO and Co-Founder of multiple tech focused start-ups. Josh’s passion for data and data mining was ignited when he co-founded these start-ups 4 years ago. He has a strong focus on bettering the customer experience whilst using data lakes to their full potential; in a smart, fast and secure way.
Customers are seeking greater flexibility, personalised recommendations, and instant customer support when purchasing insurance products. Mobile applications can offer a unique distribution channel, catering to the tech-savvy customer. In this session, Tiina will share how Freely transforms the customer experience through leveraging mobile applications to create a personalised, efficient experience.
Head of Operations
Freely
Head of Operations
Freely
Tiina is three years into her role as the Head of Operations for Freely – a digital travel insurance scale-up based in Australia. Prior to Freely, Tiina built her career in the insurance industry, holding operational and consulting roles in more than 10 multinational multi-line insurers across Europe, Australia, and Asia.
Tiina is passionate about continuously improving customer and employee experiences within organisations. She is dedicated to using fact-based insights, logical and intuitive problem-solving techniques, combined with delivery capabilities to drive changes.
Outside of work, Tiina is dreaming of finding balance between family life and playing her favourite sport – beach volleyball.
The insurance industry continues to face regulatory reform, with the focus ranging from design and distribution obligations to greenwashing, and more changes are expected in the coming year. In this session, industry leaders will discuss how companies can comply with changing regulations while capturing growth opportunities.
Managing Director and Founder
11eight
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very practically about their strategy. He helps them bring the outside world in and get better at innovation and helps early stage businesses crash through the many challenges they can have working with Corporates. Ron brings a diverse skill set developed across 25+ years in C-suite & executive roles at Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of Board roles including Stone & Chalk. Most recently in Corporate life he established and was the Managing Partner of Firemark Ventures and led the establishment of the Gradient Institute, a not for profit providing critical thought leadership on the ethical use of AI.
Head of Governance, Risk & Compliance
Youi
Head of Governance, Risk & Compliance
Youi
Alison Cameron is the Head of Governance, Risk and Compliance for Youi Insurance. She is a passionate advocate for financial literacy within the community and social justice. Having recently won the ANZIIF 2022 Making a Difference Award for her work on the Indigenous Financial Framework.
Her philosophy is to be inclusive, and community focused on everything she does in insurance. Specially focusing on making insurance accessible, affordable, and relevant to all communities. Alison specializes in Governance, Risk and Compliance innovation and has been instrumental in her regulatory work across Government and large insurance corporations. She is Board Director for Basketball Australia and Chair of the Women’s National Basketball League Commission. In her free time Alison is lead singer in two rock bands.
General Counsel & Head of Operations
Prorisk
General Counsel & Head of Operations
Prorisk
Jaydon Burke-Douglas joined ProRisk in April 2019 and is currently employed as Head of Operations & General Counsel. He has spearheaded ProRisk’s transformation over the last 4 years into becoming one of Australia’s leading, technology enabled underwriting agencies. Jaydon has re-written every product from the ground up and redesigned ProRisk’s rating model for platform delivery. He is a qualified solicitor, member of the Law Society of New South Wales, is admitted to practice law in the High Court of Australia, Supreme Court of New South Wales and holds an unrestricted Practicing Certificate. He is an insurance professional with over 15 years experience in the insurance industry. He has a wealth of knowledge from his experience in claims management, product design, underwriting and legal roles at some of Australia’s largest insurers. His most recent role was as General Counsel & Company Secretary for the DUAL Asia Pacific Group entities. He has a passion for helping policyholders and brokers navigate the complex world of insurance by simplifying processes, demystifying the bureaucracy of the decision making processes and making insurance products easier to understand. Jaydon is a member of the Australian Insurance Law Association, The Australian Professional Indemnity Group and an Associate of the Australian Institute of Company Directors.
Senior Corporate Counsel & Assistant Company Secretary
nib
Senior Corporate Counsel & Assistant Company Secretary
nib
Rebecca’s extensive professional career spans over 20 years in a diverse range of board, executive and corporate legal advisory roles. She has a proven track record of driving transformation to create value for business and stakeholders.
Motivated by a desire to create value and make sustainable change Rebecca has spent the last five years working within the general insurance industry. During this time Rebecca has guided large national (both listed and private) and international organisations through challenges such as regulatory reform and COVID 19.
In additional to her legal acumen Rebecca’s career has been defined by an ability to leverage deep commercial insights and apply innovation processes to design and implement strategic business solutions. She is well regarded for her unique balance of technical legal capability, strategic vision, and the creative mind she brings to problem solving in complex and highly regulated industries.
Senior Associate & InsurTech Lead (Australia)
Norton Rose Fulbright
Senior Associate & InsurTech Lead (Australia)
Norton Rose Fulbright
Tim is Senior Associate & InsurTech Lead (Australia) at Norton Rose Fulbright. He is also the Founder of The InsurTech Lawyer blog and a Faculty Member of The Digital Insurer Academy where he lectures on insurance regulation. Tim advises insurers, start-ups and scale-ups on regulatory issues, the development of novel products, new distribution models and management of emerging risks. He is known for his commercial acumen and is a recommended lawyer in The Legal 500 Asia Pacific. Tim regularly contributes to thought leadership in the insurance space and frequently presents on InsurTech issues. He is a Certified Insurance Professional (ANZIIF CIP), a member of the Australian Insurance Law Association (NSW TechHub Committee member) and a member of the NSW Reinsurance Discussion Group.