• Registration opens
  • Opening remarks from the chairperson
    Ron Arnold
    Ron Arnold

    Managing Director and Founder
    11eight

  • Welcome remarks from the Event Partner, Thales
    Sai Ranjan
    Sai Ranjan

    Regional Manager
    Thales CPL

  • PANEL: Climate change – assessing risk mitigation and resilience

    Climate change is at the forefront of the insurance industry today, impacting the availability and affordability of products and solutions. How can insurance companies assess and advocate climate risk mitigation and resilience to better prepare for future events?

    • Understanding the science and predictability of climate change to assess its implications for the market  
    • Identifying emerging methodologies and tools to adopt risk modelling 
    • Examples of leveraging insurtech, such as artificial intelligence and software as a service (SaaS), to assess risk and support claims management  
    Moderator
    Ron Arnold
    Ron Arnold

    Managing Director and Founder
    11eight

    Panellists
    Brian Maruncic
    Brian Maruncic

    Head of Climate ANZ
    AXA XL

    Dr. Philip Conway
    Dr. Philip Conway

    Executive Manager – Pricing & Engineering
    IAG

    Sema Whittle
    Sema Whittle

    General Manager, Corporate Governance and Sustainability
    Allianz

  • Creating a secure and seamless insurance customer experience

    In today’s fast-paced digital world, insurance companies cannot afford to overlook the importance of providing a secure and seamless customer experience. It’s not only about retaining customers, but also about building a rock-solid reputation that stands the test of time. That’s why insurance companies must focus on delivering a frictionless yet secure and compliant digital experience that prioritises customer protection and privacy.  Join our session to learn how insurance companies can create a positive customer experience that strengthens their competitive edge and enhances customer satisfaction and loyalty.

    • Improve user experience and security by creating a single identity view
    • Prevent unauthorised access, fraud risks and compliance challenges with strong orchestration capabilities
    • Boost operational efficiency, transparency and user satisfaction by reducing the complexity of indirect B2B2C relationship management
    Mohammad (Mo) Shahbeikian
    Mohammad (Mo) Shahbeikian

    APAC Solution Engineering Manager
    Thales CPL

    Sponsored by
    Mohammad (Mo) Shahbeikian
  • Morning tea and refreshments break
  • CASE STUDY: Integrating embedded insurance to create a personalised experience

    With the rise of mobile technology and improved data analysis, insurance companies are offering embedded products to enable industry collaborations and deliver a seamless customer experience. Hear how QBE integrated embedded insurance to expand their distribution channels.

    • How embedded insurance improves the customer experience
    • Creating a streamlined purchasing experience with embedded insurance
    • Enhancing relationships with customers and collaborating with suppliers
    Lynn Thompson
    Lynn Thompson

    Global Head of Strategy & Partnerships, QBE Ventures
    QBE

  • PANEL: Driving innovation to gain a competitive advantage

    Digital transformation has moved from being a competitive advantage to a core necessity. How can insurance companies drive innovation and collaborate with insurtechs? In this session, hear how industry leaders are moving beyond basic operational transformation to create customer-centric, value-adding product development and management. 

    • Balancing competing priorities of meeting customer demand, regulatory reform, and the need to innovate 
    • Examples of enhancing pricing, claims management, and underwriting agility to increase customer satisfaction  
    • Harnessing the value of emerging technologies in AI, analytics, microservices, and cloud solutions 
    • Overcoming challenges in implementing tech with legacy systems, and creating a culture of innovation and new ways of working 

     

    Moderator
    Shelley Beeston
    Shelley Beeston

    Partner
    Lexicon, an Endava company

    Panellists
    Karen Jones-Gudmunson
    Karen Jones-Gudmunson

    Chief Transformation and Operations Officer
    Tokio Marine Management Australasia

    Nathasha Wally
    Nathasha Wally

    Head of Insurance
    Amfin

    Sofia Lemaitre
    Sofia Lemaitre

    Head of Insurance Innovation
    Flip Insurance

  • Networking lunch
  • TECH TALK: Realising the value of analytics automation: roadmap for success

    Many professionals have hailed 2023 to be the year of innovation across the insurance industry. However, as new market, economic and regulatory pressures surface, it has been challenging to maintain momentum sparked through Covid to improve data and analytics maturity across the enterprise. In this presentation, Heidi will share practical examples of how organisations can advance their analytics journey during these turbulent times, with case studies from Alteryx global insurance customers.  

    • Is 2023 going to be a year of innovation for the insurance industry? 
    • Challenges to maintaining momentum in data and analytics maturity post-Covid 
    • Overcoming market, economic, and regulatory pressures to stay competitive 
    Heidi Badgery
    Heidi Badgery

    ANZ Managing Director
    Alteryx

    Sponsored by
    Heidi Badgery
  • Data mining in insurance and finance

    Through Josh’s insurtech and fintech start up journey, it has become evident that there is a gap in the industry on businesses that are incredibly customer data rich, with access to unlimited enriched data, that lack the nimble and fast-moving pace of a tech-based start-up. This impacts their data mining capabilities and the vision that they have to make the necessary changes to their business and processes to catch up to today’s tech leaders. Hear how data lakes can improve the customer experience and grow the business, while minimising risks within compliance and privacy laws.

    • Data mining capabilities
    • Gaps on using customer and enriched data in the insurance and financial services industry
    • The future of data mining
    Josh Payne
    Josh Payne

    Co-Founder
    Qikio Insurance

  • Afternoon tea and refreshments break
  • CASE STUDY: Leveraging mobile applications for a seamless customer experience

    Customers are seeking greater flexibility, personalised recommendations, and instant customer support when purchasing insurance products. Mobile applications can offer a unique distribution channel, catering to the tech-savvy customer. In this session, Tiina will share how Freely transforms the customer experience through leveraging mobile applications to create a personalised, efficient experience.  

    • How mobile applications can increase efficiency throughout the insurance process  
    • Examples of value-added services integrated within mobile applications  
    • Key app features that create a personalised user experience 
    Tiina Carpenter
    Tiina Carpenter

    Head of Operations
    Freely

  • PANEL: Navigating regulatory challenges in a complex market

    The insurance industry continues to face regulatory reform, with the focus ranging from design and distribution obligations to greenwashing, and more changes are expected in the coming year. In this session, industry leaders will discuss how companies can comply with changing regulations while capturing growth opportunities. 

    • What are the potential repercussions of upcoming regulatory updates on the growth and innovation of insurance companies? 
    • Data privacy and cybersecurity – strategies to mitigate data breaches  
    • Addressing potential issues associated with the implementation of the government’s Design and Distribution Obligations, including Target Market Determinations 
    • Navigating increased consumer and regulator focus on greenwashing 
    Moderator
    Ron Arnold
    Ron Arnold

    Managing Director and Founder
    11eight

    Panellists
    Alison Cameron
    Alison Cameron

    Head of Governance, Risk & Compliance
    Youi

    Jaydon Burke-Douglas
    Jaydon Burke-Douglas

    General Counsel & Head of Operations
    Prorisk

    Rebecca Lyon
    Rebecca Lyon

    Senior Corporate Counsel & Assistant Company Secretary
    nib

    Timothy Chan
    Timothy Chan

    Senior Associate & InsurTech Lead (Australia)
    Norton Rose Fulbright

  • Event concludes